Terms and Conditions

 

Refund, Returns and Alterations

  • As we are a small company offering bespoke, made to order products, we cannot accept returns or cancellations once work has begun. Please ensure all details are correct when placing your order, and that you are happy with all design decisions. We reserve the right to charge for any changes to designs once your order has been placed.

  • We endeavour to always send out quality products, however mistakes can happen. Should you receive faulty or damaged goods, we will of course repair or replace the item. Please provide a detailed description in writing, with images if possible, of any areas of damage. See the products and materials section for what we deem as acceptable ‘character’ within the wood.

  • In the case of faulty or damaged goods, or an incorrect order being received, we will ensure all necessary steps are taken to provide you with the correct item/s, however we cannot offer any further discounts or refunds.

  • Once an order has been placed, by putting down a payment, the cost of any additional requested design drawings, or requested alterations to existing drawings will be charged to the customer. We do not provide drawings for all items.

Products, Materials and Design

  • By the very nature of both the materials we use, and the type of industrial furniture we are producing, our wood could contain all of the following characterful traits: (which are expected within each piece and for which we are unable to offer any kind of discount or refund)

               - Bandsaw marks across the grain.

               - Small ‘chip out’ marks from the planer

               - Knots/cracks/shakes

               - Small machining marks

               - Natural colour variation 

Hopefully all of these attributes will add to the uniqueness of your piece, but should you want your piece to be reduced from this type of rustic character as much as possible, please make sure to specify a quote for prime oak, or let us know that you need a surface extra flat/smooth etc so that we are able to quote accordingly.

  • We always endeavour to choose the best boards for Prime Oak orders, however there will still be small knots, varied wood grain and medullary rays, depending on the wood we have in stock.

  • Waney Edge items are different every time and can have high levels of character. We fix any large natural cracks and large knots with walnut butterfly joints, however these won't be on every order.

  • We will not accept returns, make adjustments or alterations, or offer refunds due to issues arising from the customer's personal preference on wood grain, pattern, knots, medullary rays, colour variation or any other naturally occurring elements. Natural wood is varied and beautiful and the grain can even change in the same piece.

  • All wood species can react to exposure to sunlight, changes in temperature and humidity. We cannot be held responsible for changes in the wood due to environmental factors, once delivery has been made. All our wood is dried to a humidity of 8-10% moisture. In very dry settings this could decrease, leading to cracks/movement; likewise a very humid or wet environment could cause the wood to warp, and joints to separate. We make our furniture with wood movement in mind; however we can’t take responsibility should the piece react to the humidity of your own environment.

  • Our furniture is not suitable for outdoor use, or use in bathrooms and wet-rooms unless otherwise stated.

  • Across the Prefab Furniture website, and in our communications with you, we may describe the oak thickness at 25mm, 35mm or 50mm - these thicknesses are umbrella terms used to describe the starting thickness of oak used, finished board thickness will be less. If you need a specific wood thickness you must let us know when ordering.

  • All our products can be made to measure to fit your space, however we do not guarantee mm precision unless we are specified to do so, and some hardware such as nuts and bolts may protrude - please allow for +/- 25mm on all dimensions. (Or about 5%). The tolerances are likely to mainly occur in the height and depth of the piece as we are using solid boards which can vary slightly in size depending on how much each particular board needs sanding.

IF YOU REQUIRE AN EXACT SIZE FOR YOUR ITEM, FOR FITTING INTO AN ALCOVE FOR EXAMPLE, PLEASE MAKE SURE TO SPECIFY THAT THE MEASUREMENT NEEDS TO BE EXACT. We can’t take responsibility for an item which doesn’t fit or is too small if the measurement is under the 5% of tolerance.

  • Due to the nature of the finishes applied to our product, the final finishes may vary from photos online or samples we send out, but we will always do our best a get a match.

  • When working to customers' design specifications and drawings Prefab Furniture will not be held fully responsible for issues with design, functionality, or stability/wood movement, unless a sample product is ordered or testing is paid for. We endeavour to insure any product ordered sent out is in full working order, and to our usual high standard, however if we do encounter unexpected design issues, or need to alter a customers' design we will charge accordingly.

  • We cannot be held responsible for customers preference to design elements that are not discussed or raised at the point of ordering, and will make educated assumptions based on the style of the product, and it’s functionality etc.

  • We offer an hour of free drawing time for custom designs, after which charges will apply.

  • Our finishes will need maintaining, depending on use, to keep your product looking fresh. In particular, dining tables and desks will need re-coating in hard wax oil every 6 months or so… We also recommend using wood cleaner. Please refer to our Care Guide.

  • Almost all of our products leave us fully assembled, unless specified otherwise.

  • All of our items are going to be quite heavy! (More than likely, very heavy!) If weight is going to be a concern, please specify before placing your order.

  • We recommend that items of shelving, cabinets and drawers should be fixed to a wall for safety. Please mention whilst ordering if you will require fixings, or holes drilling. Items of furniture left free standing are done so at the customer’s own risk.

  • In the circumstance that an item is to be fixed to a wall, floor, or similar, it is the customer’s responsibility to check the suitability of their property, wall type, etc. Prefab Furniture will not be held responsible for damages caused to customer’s property in the process, or as a result, of the customer attaching their furniture to the wall, floor etc. We would recommend the customer always use an experienced tradesman.

  • Never climb or hang from your furniture.

  • Always place heavier items at the bottom of shelving and storage to avoid the piece becoming top heavy.

Payments and Pricing

  • At our discretion we may offer the buyer the option to put down a 50% deposit on orders over the value of £500. The remaining 50% is to be paid before dispatch, and orders will be held until full payment has been made.

  • Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, product shipping charges, delivery estimates and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

  • Quotes given by Prefab Furniture will remain valid for 30 days, after this time we reserve the right to change prices accordingly inline with material costs and existing listing prices.